icon_back@2x Shipping Info Return Policy

Return-policy

Our simple and efficient return policy allows for a hassle-free online shopping experience!

 

WHEN CAN I MAKE A RETURN?

If something doesn't work out with your purchase, you have a 30-day period from the delivery date to make a return. Please contact us or apply for an exchange or refund. We apologize for the inconvenience, but we will not accept returns made after 30 days.

 

How can I make a return?

STEP 1: Contact BloomChic customer service team

support@bloomchic.co.uk

STEP 2: Follow instructions from our team

 

 

CAN I STILL RETURN ITEMS IF THEY ARE WORN, DAMAGED, OR HAVE THE TAGS REMOVED?

We do not accept worn or damaged items that are missing the original tags.

  1. You can only return items that are unworn, unwashed, undamaged, withthe original tags/packaging attached, and with the hygiene sticker intact.
  2. The following itemscannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty products, underwear,swimwear, event and party supplies, DIY supplies, pet supplies and accessories (except scarves, bags, and mermaid blankets). We can not offer refund on cosmetics if the hygiene seal has been broken.
  3. Items with non-returnable marks and free gifts cannot be returned.
  4. FINAL SALEitems cannot be returned or exchanged.

Important Note:

  1. Please do not send your item(s) to the sender's address listed on your package. This is not the return address and will delay the processing of your return& refund. Please make sure to send your return to the address on the shipping label provided, even if you are choosing to use your own shipping methodwhen you make additional returns.
  2. Please make sure you have notincludednon-BloomChic item(s) by accident in your return package. We will not be responsible for sending those items back to you.

 

REFUNDS

We do everything in our power to ensure a speedy refund!

  1. Refunds will be processed within 7 daysafter we receive your package, and will be issued to the original method of payment.

*Currently, due to COVID restrictions, it is possible to take an additional 3-5 days to process your refund. We appreciate your patience and understanding!

  1. The original shipping fee and insurance are non-refundable.

NOTE: If there are any issues with your return, please contact Customer Service within 180 days after placing your order.