Return Policy
Our simple and efficient return policy allows for a hassle-free online shopping experience!
Customers can contact us within 60 days from the purchase date except the Non-Returnable items. If you have received defective/damaged, wrong size, or wrong product, please contact us immediately.
How long do I have before making a return？
You have a max of 60 days from the purchase date to make returns.
You must send back and postmark your return packages within 60 days after the purchase date. No returns made after 60 days from the purchase date will be accepted.
Note:
* All returns must first be approved by our customer service team.
If have any questions, please feel free to contact our customer service.
HOW CAN I MAKE A RETURN?
STEP 1: Contact BloomChic customer service team at: support@bloomchic.co.uk with your return information. The more nearly complete information you provide, the faster we can identify and amend the issue. Please check the issue category and send us the required info.
Size issue:
-Which item you want to return/did not fit? You can tell us the item name/ sku code
-Size issue details: Is it too big or too small? Top, bottom, or both? Any other comments on its fit? this can help us to optimize our products.
-Your Demand: Return/Exchange.
If you receive an item with wrong size, please clarify the issue of the products related to the measurement to mention if it is larger or smaller and define the differences if it's in (waist measurement/product length/sleeve length / shoulder-length / chest ... Etc.) and measuring the received item on a flat surface to compare the size.
Missing item/missing part/Wrong item/Quality issue:
To identify the issue properly, Kindly simply describe and show us the problem with pictures, We would appreciate it if you could also provide us the following pictures:
The shipping label.
The SKU sticker on the internal package.
The more nearly complete information you provide, the faster we can identify and rectify this issue.
Note: We do ask for pictures, not because we don’t believe the buyer, but so we can evaluate how the damage occurred and whether there is anything we could have done or can do in the future to prevent it from happening.
STEP 2: Follow instructions from our team.
DO I HAVE TO PAY FOR THE RETURN?
We are glad to provide FREE shipping on your FIRST RETURN for any orders!
Please use the prepaid shipping label we provide to make your return, as all other methods will not be refunded. Simply postmark the package and send it within 60 days after the purchase date.
After your first complementary return, all shipping fees for additional returns are your responsibility.
There are two options for additional returns:
① You can use the shipping label we provided and the return shipping fee will be deducted from your refund.
② You can opt to use your own shipping method at your own cost.
HOW CAN I MAKE A RETURN? CAN I STILL RETURN ITEMS IF THEY ARE WORN,DAMAGED,OR HAVE THE TAGS REMOVED?
We do not accept worn or damaged items that are missing the original tags.
Note：
1. You can only return items that are unworn, unwashed, undamaged, with the original tags/packaging attached.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty products, underwear, swimwear, and accessories (except scarves, bags, hats).
3.Items with non-returnable marks and free gifts can not be returned.
4.FINAL SALE items cannot be returned or exchanged.
Important Note:
1.Please do not send your item(s) to the sender's address listed on your package. This is not the return address and will delay the processing of your return & refund. Please make sure to send your return to the address on the shipping label provided, even if you are choosing to use your own shipping method when you make additional returns.
2.Please make sure you have not included non-BloomChic item(s) by accident in your return package. We will not be responsible for sending those items back to you.
REFUNDS
We do everything in our power to ensure a speedy refund!
1.Refunds will be processed within 7 days after we receive your package, and will be issued to the original method of payment.
*Currently, due to COVID restrictions, it is possible to take an additional 3-5 days to process your refund. We appreciate your patience and understanding!
2.The original shipping fee is non-refundable when the return reason is not caused by us.
WHEN WILL I RECEIVE THE REFUND AFTER RETURNING?
Once our billing team has issued the refund (usually issued within 1-2 business days). The estimated time for the refund to appear in your account is based on the payment method you used. The expected processing times are shown below:
Credit card refund --- it may take up to 7-14 working days to show in your account.
PayPal refund --- it may take up to 72 hours to show in your PayPal account.